SuccessTuition

Terms & Conditions

For Parents

Your access to and use of the Service provided by Success Tuition is conditioned upon your acceptance and compliance with these Terms.

Service
Success Tuition acknowledges and agrees that nothing in this Website will be construed as representing the guarantee of the Tutee’s improvements after the Client’s hiring of the services of Tutors matched by Success Tuition. The Client is also required to make remunerations for every lesson that has been conducted by the Tutor. The Client is allowed to cancel the tuition assignment after the 1st lesson if the tutor is unsuitable or of an unsatisfactory standard. The search and replacement of a new tutor will be at no cost at all to the Client. The lessons that have been conducted are payable.

Commission
Success Tuition commits that our services to all our Clients are free of charge and there are no hidden costs at all. Our Commission is 50% of the 1st month’s Tutor’s fees, based on the first 4 weeks of active lessons; not based upon calendar month. In this respect, we have to trouble the Client to transfer the Commission to our company’s account upon Tutor’s completion of 50% of the first 4 weeks of active lessons. Any lesson cancellations or postponement of lessons during the first 4 weeks will not affect the Commission. For parents engaging a tutor on a short-term basis, i.e. less than 3 months, the parent may be asked to pay 50% of the agency fee with the tutor.

Payment
Upon Tutor’s completion of 50% of the 1st month’s lessons, payment of Commission is due. For example, if the monthly tuition agreed between Client and Tutor is twice a week, 8 lessons per month, once the Tutor completes the first 4 lessons, 50% of the Tutor’s monthly fee shall be transferred to Success Tuition by the stated due date.

Payment due date will be indicated on an Invoice which will be issued to the Client once a Tutor has been Confirmed. In the event of a late payment exceeding 14 days from the due date, a late penalty fee of $50 will be imposed upon the outstanding amount, and Success Tuition reserves the right to pursue legal claims against the Client, and all legal expenses incurred will be borne by the client.

Client is to pay Commission directly to Success Tuition via Bank transfer / Cheque or by Cash. Tutors are strictly not allowed to collect the commission on our behalf. In the event that the Client decides to make Commission payment to the Tutor instead of to Success Tuition for any circumstances, the Client will be solely held responsible for any losses incurred by Success Tuition if the Tutor defaults on the payment.

Client is also advised to keep the receipt of transfer or transaction identification number in order to verify payment made. Payment to the Tutor by the Client shall be made after the Tutor has completed the 1st month’s lessons and thereafter, subsequent payments are to be discussed between the Client and the Tutor.

Cancellation
The Client is required to complete a Minimum of 1 lesson upon the Confirmation of a Tutor. No Trial lessons will be offered. The Client can request for a change of Tutor at any time after the first lesson at no charge or cost. However, all lessons conducted by the Tutor prior to the Termination are payable. Before the Termination and Replacement of Tutor can transpire, any outstanding payments must be remunerated by the Client before the tuition coordinator can proceed to make the necessary arrangements.

First Lesson
It is highly recommended that the Client check the Tutor’s NRIC and relevant certificates to verify the authenticity of the Tutor’s credentials & qualifications on the first lesson. Upon the Confirmation of the Tutor, the Client is required to complete a Minimum of 1 lesson. In the event that the Client cancels the tuition assignment before the commencement of the 1st lesson, the Client will be liable to pay an Administration fee that is equivalent to one lesson’s fee. That is to cover for the work done in arranging for the assignment.

Rates & Schedule
The sole purpose of the Rates stated herein this Website shall be to serve only as a guide and reference to the Current Market Rate for one to one home tuition in Singapore. All Tuition Rates agreed at the time of Confirmation shall be deemed fixed and binding upon both the Client and the Tutor for the 1st month and are Strictly Non-Negotiable after Confirmation. It is not permissible for Tutors to renegotiate the Agreed Rate after Confirmation of Assignment. In the event that the Tutor attempts to do so, it is the Client’s obligation to inform Success Tuition of any such incident so that the necessary actions may be taken against the dishonest Tutor.

Once Tuition Assignment has been Confirmed, the Client and the Tutor are expected to abide by the Agreed Schedules of tuition, unless unforeseen circumstances arises. The Client is responsible for informing Success Tuition’s co-ordinator for any changes in the Schedule for the 1st month.

Place of Tuition
As a general rule of thumb, lessons shall be conducted at the Client’s residential premises, unless otherwise stated, or requested. Arrangements for lessons to be conducted at public places such as a Library etc. may be possible upon requests, subject to case-by-case basis. For such lessons held at a location other than the Client’s residential premises, the Client will have to pay the 50% of the Tutor’s 1st month’s fees Before the commencement of the 1st lesson to Success Tuition. In the event that the Tutor is deemed unsuitable for the Client, the Client may ask for a change of Tutor, or a refund of the balance lessons fees shall be administered.

Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Success Tuition and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Success Tuition will not be liable or responsible for any unexpected or unlawful occurrences that may arise due to the Tutor’s actions whilst at the Client’s residential premises.

Every effort is made to keep the website up and running smoothly. However, Success Tuition takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Success Tuition reserves the right to amend the Terms & Conditions at any point in time without notice.


For Tutors

Your access to and use of the Service provided by Success Tuition is conditioned upon your acceptance and compliance with these Terms.

Registration
The Terms & Conditions as set forth herein specifies that Registration with Success Tuition as a Tutor is a free service with no registration or membership fees whatsoever. Success Tuition reserves the right to deny, cancel, and/or refuse any application. Applicants must be at least 16 years old and above with a minimum of ‘O’ Levels qualification. Applicants must also reside in Singapore, and either be a Singaporean or Permanent Resident. All personal information provided by Applicants must as true and accurate as reasonably possible. Severe legal actions will be taken against any Applicant who attempt or try to attempt to provide any fictitious or false information that may be proven otherwise.

Qualifications and Verifications
All Applicants who register to be our Registered Tutor are required to provide true and accurate information of their academic qualifications. Any attempt by any Applicant to mislead, cheat, or misrepresent themselves to our Clients via Success Tuition will be dealt with, with severe Legal actions. It is encouraged that Applicants attach any relevant Certificates and/or Awards for verification purposes. Success Tuition reserves the right to request for a copy of the Applicant’s Certificates, Awards, and/or Qualifications for verification purposes. For the 1st tuition lesson, the Applicant is required to bring along his/her NRIC, and all relevant Certificates, and/or Awards for the Client to verify and authenticate.

Commission
The Tutor agrees to pay us, Success Tuition, in exchange for the services rendered, a Commission of 50% of the 1st month’s Tutor’s fees. Commission will be based upon the first 4 weeks of active lessons by the Tutor. The Commission percentage established in this clause cannot be modified by the Parties, unless it is mutually agreed in writing. Any cancellation or postponement of lessons in the first month will not affect the Commission agreed upon unless it is mutually agreed in writing. The Client shall pay the Commission to Success Tuition on behalf of the Tutor. All subsequent payments of Tutor’s fees will be paid directly by the Client to the Tutor. In the event that the Client pays the Commission to the Tutor, the Tutor must transfer the Commission to us, Success Tuition Agency on behalf of the Client. Legal actions may be taken against the Tutor if the Tutor fails to do so by the given due date. For Tutors who try to evade and/or under-cut us, Success Tuition, or propose better rates and/or fees to the Client during the first month of assignment, Success Tuition will not hesitate to report to the legal authorities and unequivocally reserve the right to take legal actions to claim for any losses incurred.

Assignment Commitment
For every assignment, there is a minimum commitment of one month’s period and Tutors are not allowed to cancel the tuition assignment before the expiration of that period. For assignments with pre-determined durations that have been specified before commencement, we strongly urge Tutors to fully abide by the agreed upon duration. For any reason whatsoever, should the need to change the first lesson’s schedule arise, the Tutor shall be responsible to call and inform the Client of the reason with no less than 3 days’ notice, reschedule the lesson, and inform Success Tuition’s co-ordinator in charge, of the reschedule.

Cancellation of Assignment
If the Tutor cancels or terminates the tuition assignment prior to the start of the first lesson, or before completing the first 4 weeks of lessons, the Tutor will be liable to pay for the intended agency fee equivalent to 50% of the first month’s Tutor’s fees for the assignment. Exceptions to this rule may be allowed if the Tutor is able to provide a valid reason and substantiate it for early termination. Such reason including but not limited to: unforeseen illness which requires hospitalisation. Supporting documents are required for verification purposes.

During the first month of the tuition assignment, the Client has the unequivocal right to terminate the tuition assignment at any point in time after commencement of tuition if the Client finds that the Tutor is unsuitable, for any reason whatsoever. In such an event, the Client will pay for all lessons that have been conducted thus far to Success Tuition, and the Tutor will receive 50% of the amount paid. In such cases, whereby the Client terminates the tuition assignment due to the unacceptable behaviour of the Tutor, such as but not limited to, frequent postponements or cancellations of lessons, arriving late or ending the lesson before the stipulated time, using of mobile phone during lesson etc., there will be no compensation made to the Tutor. Every Assignment will be dealt with on a case by case basis.

In the event that the Tutor did not turn up for the first lesson, or only provide last minute notice of postponement or cancellation of the lesson, which ultimately leads to the cancellation of the tuition assignment by the Client, the Tutor will be held liable for the intended Commission for the assignment. Success Tuition reserves the unequivocal right to take legal actions against Tutors for the claim and all costs incurred in the process.

Assignments
Assignments will be posted on our website. Tutors are also encouraged to like us on our Facebook page to receive timely assignment updates and/or subscribe to our available assignments mailing list. Individual assignments may also be notified to suitable Tutors via text or call. By registering with us, Success Tuition, Tutors will be deemed to have read, understood, and agree to the terms and conditions as set forth herein this website’s Terms & Conditions, and have given consent for us to send such information. Registered Tutors who do not wish to receive any more assignment updates or receive any notifications from us may write in to contact@successtuition.com.sg.

Tutor’s Code of Conduct
The purpose of this code is to provide a clear framework within which all registered Tutors of Success Tuition are expected to conduct themselves. The following list of conducts that every registered Tutor must abide by is by no means exhaustive:

  • Be punctual for all lessons and never leave before session’s stipulated end time
  • Dress appropriately for tuition
  • Prepare lesson plans and materials before hand
  • Timely communications with Parent to update on student’s progress
  • Be responsible to always inform Parent in advance of any change of schedule
  • No verbal and physical abuse to the Tutee
  • Tutor will be held responsible to pay for any loss of or damage to property at the Tutee’s home, if Tutor is ascertained to be the perpetrator

Success Tuition reserves the right to amend the Terms & Conditions at any point in time without notice.

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